Help Center
Find answers to your questions about using Holidaze
How to Book a Venue
How do I search for venues?
You can search for venues by using the search bar at the top of the page. Enter your destination, dates, and number of guests. You can also use filters to narrow down your search by price, amenities, or other specific requirements.
How do I make a booking?
After finding a venue you like, check the availability for your desired dates. Click the "Book Now" button and follow the steps to complete your booking. You'll need to provide your payment details to confirm the reservation.
Can I book on behalf of someone else?
Yes, you can book on behalf of someone else. However, please note that you will be responsible for the booking and will need to ensure that all guests follow the host's rules and Holidaze's Terms of Service.
Payment Methods
What payment methods are accepted?
Holidaze accepts most major credit and debit cards, including Visa, Mastercard, and American Express. In some regions, we also support other payment methods such as PayPal.
When will I be charged for my booking?
For most bookings, you will be charged the full amount at the time of booking. For some longer stays or bookings made far in advance, you may have the option to pay in installments, depending on the host's settings.
Is my payment information secure?
Yes, all payment information is encrypted and processed securely through our payment providers. Holidaze does not store your full credit card details on our servers.
Cancellation Policies
What are the cancellation policies?
Cancellation policies vary by host. Each venue listing displays the specific cancellation policy, which could be Flexible, Moderate, or Strict. Review this policy before booking to understand the refund terms.
How do I cancel a booking?
To cancel a booking, go to your account, navigate to "My Trips," select the booking you wish to cancel, and click "Cancel Reservation." The refund amount will depend on the host's cancellation policy and how far in advance you cancel.
What if I need to cancel due to an emergency?
If you need to cancel due to extenuating circumstances such as illness, natural disasters, or travel restrictions, contact our support team. In certain cases, we may be able to provide additional assistance beyond the standard cancellation policy.
Managing Your Account
How do I create a Holidaze account?
To create an account, click on "Sign Up" in the top right corner of the homepage. Enter your email address, create a password, and provide your name. You can also sign up using your Google or Facebook account for faster registration.
How do I edit my profile information?
Log in to your account and navigate to the "Profile" section. Here you can update your personal information, change your profile picture, add a bio, and modify your notification preferences. Don't forget to click "Save Changes" after making any updates.
I forgot my password. How do I reset it?
On the login page, click "Forgot Password" below the login form. Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
How do I view my booking history?
After logging in, go to your Profile and select "My Trips." This page displays all your current, upcoming, and past bookings. Click on any booking to view its details, including check-in instructions and host contact information.
Creating a Listing
How do I list my property on Holidaze?
To become a host, register for an account and ensure the "Venue Manager" option is enabled in your profile. Then, navigate to your dashboard and click "Create New Listing." Follow the steps to add details, photos, pricing, and availability for your venue.
What information should I include in my listing?
Your listing should include detailed descriptions of your space, amenities, house rules, accurate location, high-quality photos, pricing, and availability. The more detailed and accurate your listing is, the more likely you are to attract suitable guests.
Are there any requirements for hosting?
Your property should meet basic safety and cleanliness standards. You should also have the legal right to rent out your property. Some jurisdictions have specific regulations for short-term rentals, so check your local laws before listing.
Setting Prices and Availability
How do I set the price for my venue?
When creating or editing your listing, you can set a base price for your venue. Consider factors like location, amenities, size, and local market rates. You can also use our Smart Pricing tool, which suggests optimal rates based on demand, seasonality, and local events.
Can I set different prices for different dates?
Yes, you can set custom pricing for weekends, holidays, or specific seasons. In your listing dashboard, go to "Calendar & Pricing" and select the dates you want to customize. This allows you to charge premium rates during high-demand periods or offer discounts during slower times.
How do I manage venue availability?
Use the calendar in your host dashboard to mark dates as available or unavailable. You can block off dates when you need the space for personal use, maintenance, or when you're unavailable to host. Regular updates to your calendar prevent double-bookings and disappointment.
Should I offer discounts for longer stays?
Many hosts offer weekly or monthly discounts to encourage longer bookings, which can reduce turnover and cleaning costs. You can set automatic percentage discounts for stays of 7+ nights or 28+ nights in your pricing settings. Consider offering 5-10% for weekly stays and 15-25% for monthly stays.
Managing Bookings
How do I accept or decline booking requests?
When you receive a booking request, you'll get an email notification and an alert in your host dashboard. Review the request details, check the guest's profile and reviews, and then click "Accept" or "Decline" within 24 hours. For instant bookings, reservations are automatically accepted if your calendar shows availability.
How do I communicate with guests?
Use the Holidaze messaging system to communicate with guests before, during, and after their stay. This keeps all communication in one place and protects your privacy. You can send check-in instructions, answer questions, and provide local recommendations through this secure channel.
What if I need to cancel a booking?
Host cancellations should be avoided whenever possible as they disrupt guests' travel plans and may affect your listing's ranking. However, if you must cancel, go to the booking in your dashboard and select "Cancel reservation." Provide a reason for the cancellation. Note that cancellations may incur penalties and affect your host status.
How do I handle guest check-in and check-out?
Create a clear check-in process and share it with guests before their arrival. This may include key pickup information, entry codes, or in-person meeting arrangements. For check-out, provide simple instructions about cleaning expectations, key return, and checkout time. A digital guidebook can help streamline this process.
Receiving Payments
When and how do I get paid?
Holidaze releases payment to hosts 24 hours after guest check-in. This waiting period ensures that guests have arrived and found the accommodations as described. The funds are then transferred to your selected payout method, typically arriving within 1-3 business days, depending on your bank.
What payout methods are available?
Holidaze supports several payout methods, including direct deposit to your bank account, PayPal, and in some regions, Payoneer. To set up or change your payout method, go to the "Account" section in your host dashboard and select "Payout preferences." Different methods may have different processing times.
Are there any fees deducted from my payments?
Holidaze charges hosts a service fee of 3-5% of the booking subtotal. This fee covers the cost of processing payments, platform maintenance, and customer support. The exact percentage depends on your cancellation policy—stricter policies generally have lower host fees. This fee is automatically deducted before payment is sent to you.
How do I handle security deposits?
You can set a security deposit amount in your listing settings. This amount is not charged to guests upon booking but serves as a preset limit that can be claimed against if damage occurs. If you need to claim part of the security deposit, you must submit the request with evidence within 14 days of checkout.
What about taxes on my hosting income?
As a host, you're responsible for reporting income earned from Holidaze to the relevant tax authorities. In some jurisdictions, we may be required to collect and remit certain taxes on your behalf or provide income information to tax authorities. Consult with a tax professional for advice specific to your situation.
Can't find what you're looking for?
Our support team is here to help with any questions or issues you may have.